Help & Support

We’re here to support you. Whether you already have a loan with us, have applied, or are considering applying for a loan.

Start by making sure you’re not missing out on Government support that you could be entitled to, in 2024 alone £23 billion is expected to go unclaimed.

Could you be eligible for additional support?

Make sure that you’re not missing out on Government Support, use our free benefits checker to see if you are eligible!

Take a look at the Better Off calculator

View our impact assessment to see how we’ve supported our customers.

Online Advice

For money, debt and budgeting the the MoneyHelper website which is run by the Government’s Money & Pensions Service, has lots of free information and resources such as a budget planner, guides on how to choose the right bank account for you; and information on prioritising your bills.

StepChange & PayPlan are debt charities that offer free debt help and advice, information on how to access breathing space, and discuss debt solutions that are tailored to your needs.

Access mental health support by visiting Mind for free support, Rethink can help pinpoint local support available in your area. If you are a resident in Scotland, check out Scottish Action for Mental Health SAMH.

If you need help dealing with a bereavement, Cruse can offer tailored advice and support, for residents of England, Wales and Scotland.

Support with addictions such as alcohol with drinkaware, talk to FRANK about drug addiction, or for help with gambling visit GamCare

Beware of scammers and fraud by checking out the Government’s cyber aware campaign. If you have been the victim of fraud report it to ActionFraud. Support groups are also available for residents of England and Wales, Scotland and Northern Ireland.

Experiencing Hardship then the Trussell Trust can provide a wide range of free help, support, and guidance for Food Banks, Energy support, this is also available for residents of Scotland & Northern Ireland.

Shelter can provide free support information and guidance on housing, rental advice and homelessness.